PROWESS DEVICES

prowessdevices.com  ·  RC: 2535502  ·  Lagos, Nigeria

Terms and Conditions

Effective Date: 8 August 2026

These Terms and Conditions (“Terms”) govern your access to and use of prowessdevices.com and our in-store services, operated by Prowess Devices (RC 2535502), Lagos, Nigeria (“Prowess Devices”, “we”, “us”, “our”). By visiting our website, placing an order, or using our repair services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

These Terms include our order, payment, delivery, return, refund, and repair policies, all set out below. Please also refer to our separate Privacy Policy for how we handle your personal data.

1. Who We Are

Prowess Devices is a registered Nigerian business (RC 2535502) selling phones, laptops, video games, and accessories, and offering device repair services, both online at prowessdevices.com and in-store in Lagos, Nigeria.

2. Eligibility

You must be at least 18 years old, or be placing an order with the involvement and consent of a parent or legal guardian, to make a purchase on our website. By placing an order, you confirm that the information you provide is accurate and that you have the legal capacity to enter into a binding contract.

3. Products and Pricing

  • We make reasonable efforts to display accurate product descriptions, specifications, images, and pricing
  • Product images (including colour renderings) are for illustration and may vary slightly from the actual item
  • All prices are listed in Nigerian Naira ₦. You can switch to US Dollars $ at checkout. Prices include VAT unless stated otherwise.
  • We reserve the right to correct pricing or listing errors, and to cancel and refund any order affected by such an error before dispatch
  • Prices may change at any time without prior notice, but changes will not affect orders already confirmed and paid for

4. Placing an Order

  • Browse our catalogue and select your preferred model, storage configuration, and colour
  • Add items to your cart and proceed to checkout
  • Enter accurate delivery and contact details — we are not responsible for delays or misdelivery caused by incorrect information
  • Complete payment via SaySwitch to confirm your order

An order is only confirmed once payment has been successfully processed. You will receive an order confirmation by email and/or WhatsApp with your order number, items, and estimated delivery timeframe.

5. Payment Methods

All online payments are processed securely through SaySwitch, our payment gateway partner. Depending on availability, you may pay by:

  • Debit or credit card (Verve, Mastercard, Visa)
  • Bank transfer
  • USSD

We do not store your full card details. All payment information is handled directly by SaySwitch under its own security and PCI-DSS compliant infrastructure. For in-store purchases, we also accept POS card payments and cash.

6. Order Confirmation and Stock

While we make every effort to keep stock levels accurate, availability is not guaranteed until payment is confirmed. In the rare case that an item you ordered is out of stock after payment, we will contact you promptly to offer an alternative, a wait time for restock, or a full refund.

7. Delivery

7.1 Coverage and Timeframes

  • Lagos: typically 1–3 business days
  • Other states in Nigeria: typically 3–7 business days, depending on location and courier partner
  • Remote or less accessible areas may take slightly longer — we will notify you if this applies to your order

Delivery timeframes are estimates and not guaranteed, as they can be affected by courier delays, weather, public holidays, or address issues beyond our control.

7.2 Shipping Fees

Shipping fees are calculated at checkout based on your delivery location and the size/weight of your order. Any applicable delivery fee will be clearly shown before you complete payment. From time to time, we may run free-delivery promotions on qualifying orders.

7.3 Order Tracking

Once your order has been dispatched, we will share tracking information (courier name and tracking reference, where available) via email or WhatsApp. You can also contact us directly for a status update at any time.

7.4 In-Store Pickup

If you prefer, you can select in-store pickup at checkout and collect your order from our Lagos location once it’s ready. We will notify you as soon as your order is available for collection. Please bring a valid ID and your order confirmation when picking up.

7.5 Failed or Delayed Delivery

  • If a delivery attempt fails because no one is available to receive the order, our courier will attempt to reschedule or contact you to arrange a suitable time
  • Please ensure your phone number is correct and reachable, as couriers will call ahead before delivery
  • Orders that cannot be delivered after repeated attempts due to incorrect address or unreachable contact details may be returned to us, and re-delivery may incur an additional shipping fee

8. Order Changes and Cancellations

  • To change or cancel an order, contact us as soon as possible after placing it
  • If the order has not yet been processed or dispatched, we can amend or cancel it and issue a full refund
  • Once an order has been dispatched, it can no longer be cancelled, but you may arrange a return once received, in line with Section 9 below

9. Returns, Refunds, and Exchanges

9.1 Return Window

  • Change of mind: items may be returned within 7 days of delivery or collection, provided the conditions in 9.2 are met
  • Defective or faulty items: report within 7 days of delivery for a free repair, replacement, or refund; manufacturer warranty terms apply after this period
  • Wrong or incomplete item received: report within 48 hours of delivery so we can correct it immediately

9.2 Conditions for Return

To be eligible for a return, an item must be:

  • In its original condition, unused, and undamaged
  • In its original packaging, with all accessories, manuals, and free items included
  • Accompanied by proof of purchase (order number, receipt, or invoice)
  • Not a non-returnable item as listed in 9.3

Devices returned for change-of-mind reasons must not show signs of activation beyond initial power-on/setup, physical damage, liquid damage, or unauthorised repair.

9.3 Non-Returnable Items

  • Devices with a broken factory seal that have been fully activated or registered to a personal account, where the return is for change of mind rather than a fault
  • Earphones, earbuds, and other hygiene-sensitive accessories once opened, unless defective
  • Screen protectors, cases, and cables once used or fitted
  • Items marked “Final Sale” or sold at clearance pricing at the time of purchase
  • Gift cards

9.4 How to Start a Return

  • Contact us at contact@prowessdevices.com or via WhatsApp with your order number and reason for return
  • Our team will confirm eligibility and provide return instructions, including whether to bring the item in-store or arrange a pickup
  • Pack the item securely with all original accessories and packaging
  • Our team inspects the returned item on receipt before approving a refund, replacement, or repair

9.5 Refunds

  • Approved refunds are processed back to your original payment method through SaySwitch
  • Refunds are typically initiated within 5 business days of the returned item passing inspection
  • Depending on your bank, it may take a further 3–10 business days for the refund to reflect in your account
  • Delivery fees are non-refundable unless the return is due to our error (wrong item sent, defective on arrival, or delivery damage)

If you paid via bank transfer or USSD through SaySwitch, refunds are issued back to the same bank account used for the original payment.

9.6 Exchanges

If you would prefer a different colour, storage configuration, or a different model entirely, let us know when you start your return — we’re happy to arrange an exchange instead of a refund, subject to stock availability. Any price difference between the original and new item will be charged or refunded accordingly.

9.7 Damaged, Defective, or Wrong Items

If your order arrives damaged, faulty, or different from what you ordered:

  • Contact us within 48 hours of delivery with photos of the item and its packaging
  • We will arrange a free replacement, repair, or full refund, including any delivery charges paid
  • Do not attempt to repair the item yourself, as this may affect your eligibility for a replacement or refund

9.8 Return Shipping Costs

  • If the return is due to our error (wrong item, defect, delivery damage): we cover return shipping costs
  • If the return is for change of mind: the customer is responsible for return shipping, or may return the item in-store at no extra cost

10. Repair Services

  • By booking a repair, you confirm that you are the owner of the device, or have the owner’s authorisation to have it serviced
  • We will provide a diagnosis and quote before carrying out chargeable repair work
  • We are not responsible for pre-existing damage, data loss, or issues unrelated to the repair being carried out — we recommend backing up your device before drop-off
  • Devices not collected within 60 days of being notified that a repair is complete may be subject to a storage fee or, after reasonable attempts to contact you, treated as abandoned in accordance with applicable law

Repair work carried out by Prowess Devices is covered by a service warranty on the specific repair performed — for example, a replaced screen or battery — for the period stated on your repair receipt. If the same fault recurs within that period, bring the device back for a free re-repair. This warranty does not cover new faults unrelated to the original repair, or damage caused after the device leaves our store (drops, liquid exposure, unauthorised third-party repairs).

11. Intellectual Property

All content on prowessdevices.com — including our logo, branding, text, graphics, and website design — is the property of Prowess Devices or its licensors and is protected by applicable intellectual property law. Product names, logos, and trademarks referenced on our site (including Redmi and Xiaomi) belong to their respective owners and are used solely to identify genuine products we sell. You may not reproduce, distribute, or use our content or branding without our prior written consent.

12. Acceptable Use

When using our website, you agree not to:

  • Use the site for any unlawful purpose or in violation of these Terms
  • Attempt to gain unauthorised access to our systems, accounts, or data
  • Interfere with the proper functioning of the website, including through malware or automated scraping
  • Submit false, misleading, or fraudulent order or payment information

13. Limitation of Liability

To the fullest extent permitted by Nigerian law, Prowess Devices shall not be liable for any indirect, incidental, or consequential loss arising from your use of our website or services, including but not limited to loss of data, loss of profits, or business interruption. Nothing in these Terms limits any liability that cannot be limited or excluded under applicable Nigerian consumer protection law.

14. Third-Party Services

Our website relies on third-party services, including SaySwitch for payment processing and third-party couriers for delivery. We are not responsible for outages, errors, or issues arising directly from these third-party services, though we will assist in resolving any issue affecting your order wherever we can.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from these Terms or your use of our website or services shall first be addressed through good-faith negotiation between you and Prowess Devices. If not resolved, disputes shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business or legal requirements. The “Effective Date” at the top of this page will be updated accordingly. Continued use of our website or services after changes take effect constitutes your acceptance of the revised Terms.

17. Contact Us

If you have any questions about these Terms, please contact us:

Contact Us

If you have questions about this policy, please reach out to us:

Prowess Devices

Email: contact@prowessdevices.com

Website: prowessdevices.com

Business Registration: RC 2535502 (Nigeria)

Location: Lagos, Nigeria